Service Agreement & Policies | Hard Hat Earth Works

Draft: Items in [brackets] are placeholders. Have this agreement reviewed by a Florida attorney before you rely on it.

Contents

Estimates & Pricing

All estimates are free and valid for 30 days unless stated otherwise.
Estimates are based on the information and photos provided. Hidden conditions (buried debris, rock, roots, unmarked utilities, poor soil or access issues) may change the price. We will discuss any change with you before doing extra work.
Hourly equipment time starts on arrival at the job site and has a 2-hour minimum unless otherwise agreed.

Jobs over [$X,XXX] may require a [XX]% deposit to reserve your date. Deposits are paid through Stripe.
Balance is due when the job is complete. We accept card (via Stripe), cash and check.
Cancellations with at least [48] hours' notice receive a full deposit refund. Later cancellations may forfeit the deposit.
Weather delays are rescheduled at no charge.

Florida law requires utility locates before digging. A Sunshine 811 locate request will be made before excavation or trenching begins, and work will not start until lines are marked.
Sunshine 811 does not mark private lines: irrigation, private electric, gas to grills or pools, septic, drain lines, or low-voltage lighting. Please tell us where any private lines are. We are not responsible for damage to private lines that were not marked or disclosed.

The customer confirms they own the property or are authorized to have work done on it.
Please provide clear access for equipment. Tell us the narrowest gate or path width when requesting a quote.
Heavy equipment can leave tire marks or ruts in soft ground and may crack weak driveways or pavers. We take care to minimize this but are not responsible for normal marking of turf or pre-existing surface damage.
The customer is responsible for obtaining any required permits, HOA approvals and property line surveys unless we agree otherwise in writing.

For safety and legal reasons we cannot haul:

Some items (mattresses, appliances with refrigerant, electronics, tires) may carry an extra disposal fee, which will be listed on your quote.

Materials are delivered to the spot you choose, if our equipment can reach it safely. We are not responsible for damage to driveways or curbs from a delivery location you selected.
Natural materials vary in color and size from batch to batch.
Delivered material quantities are approximate. Once delivered, material can't be returned.

Recurring lawn service is billed per visit unless a monthly plan is agreed.
Loyalty card: one punch per paid lawn cut. After 10 paid cuts, the 11th standard cut is free. No cash value; not combinable with other discounts.
Visits missed because of weather will be rescheduled as soon as possible.

We stand behind our work. If something we did isn't right, call us within [30] days and we'll make it right.
Settling can occur naturally in backfilled areas, especially after heavy rain. Minor settling is not a defect, but we'll gladly top it off at material cost.
Hard Hat Earth Works LLC is not liable for delays or damage caused by weather, unmarked or undisclosed utilities, pre-existing conditions, or instructions provided by the customer.

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